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Hampa Premium Nuts & Gifts
Website: www.hampa.ca
Last Updated: October 31, 2026
At Hampa Premium Nuts & Gifts, we take pride in offering quality products and carefully preparing every order. Please review our Refund & Return Policy before making a purchase.
Customers must inspect their orders immediately upon delivery and report any missing, incorrect, damaged, or otherwise problematic items within 24 hours of receiving their order.
To report an issue, please contact our customer service team within this 24-hour period.
For claims under our standard store policy, requests submitted after 24 hours will not be eligible for refunds, returns, or exchanges.
This deadline does not restrict any rights or remedies that customers are entitled to under applicable consumer protection laws.
Due to food safety, hygiene, and quality considerations, all food products are final sale unless an issue qualifies for a remedy under this policy or applicable law.
This includes, but is not limited to:
Nuts and seeds
Dried fruits and dried vegetables
Herbs and spices
Rice, grains, and legumes
Sweets, snacks, and confectionery
Tea, coffee, and other grocery products
Perishable and specialty food items
We do not accept discretionary returns or exchanges for change of mind, personal taste preferences, or products ordered by mistake.
Non-food products, including housewares, are also final sale for change-of-mind purchases unless otherwise expressly stated.
If you receive a damaged product, an incorrect item, or an incomplete order, please notify us within 24 hours of delivery.
Your request should include:
Your order number
Your full name and contact information
A description of the issue
Clear photographs of the affected product and packaging, where applicable
We will review the information and determine an appropriate resolution.
Depending on the circumstances, eligible claims may be resolved through a replacement, exchange, store credit, or refund.
Submitting a request does not automatically guarantee approval.
We may request additional information or ask that the product be retained while the claim is reviewed.
Claims involving statutory consumer rights will be handled in accordance with applicable law, even if reported outside our standard 24-hour window.
Customers are responsible for all return shipping costs for voluntary returns or exchanges expressly approved by Hampa.
Original shipping and delivery fees are non-refundable for discretionary returns.
If an approved refund involves a customer-paid return, the customer must arrange and pay for return shipping unless Hampa agrees otherwise.
We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.
Where a return, refund, or other remedy is legally required because of a defective, misrepresented, or improperly supplied product, shipping costs will be handled in accordance with applicable law.
Please do not send products back without receiving return authorization from our customer service team.
Once a refund request has been reviewed and approved, we will notify you of the outcome.
Approved monetary refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days after processing for the refund to appear, depending on your payment provider.
Any legally required refund will be processed within the timeframe required by applicable law.
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests received before an order has been prepared, packed, or shipped.
Once an order has entered fulfillment or has been shipped, voluntary cancellation or modification may no longer be possible.
Any statutory cancellation rights remain unaffected.
Customers are responsible for providing accurate and complete shipping details during checkout.
If an order is delayed, returned, or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or redelivery fees may apply.
Refund eligibility in these circumstances will depend on the status of the order and applicable law.
Delivery estimates are provided for convenience and may be affected by carrier operations, weather, holidays, or other circumstances.
If your order has not arrived, please contact us so we can review the tracking information and investigate the issue.
Lost or undelivered orders will be assessed individually, and applicable legal rights concerning delivery and cancellation will be respected.
Products purchased during sales, promotional events, or with discount codes are subject to the same final-sale and 24-hour reporting conditions described in this policy.
Refunds for approved discretionary claims will generally be based on the amount actually paid after discounts.
Promotional codes and coupons have no cash value and are not refundable.
These conditions do not affect remedies required by applicable law.
To help us resolve order issues efficiently, customers are expected to:
Inspect their delivery promptly.
Report issues within 24 hours under our standard policy.
Provide accurate order details and supporting photographs.
Follow any applicable storage instructions.
Avoid disposing of affected products before contacting us, where safe and practical.
Hampa may decline discretionary claims when the product has been improperly stored, handled, altered, or used after delivery.
Nothing in this Refund & Return Policy excludes, restricts, or overrides rights and remedies that cannot legally be waived under applicable Canadian consumer protection laws.
Where the law requires a refund, cancellation, replacement, or another remedy, the applicable legal requirements will take precedence over our standard store policies, including the 24-hour reporting deadline and customer paid return shipping rules.
For questions or concerns regarding your order, please contact:
Hampa Premium Nuts & Gifts
Website: www.hampa.ca
Email: info@hampa.ca
Please include your order number in all order related inquiries.
Thank you for shopping with Hampa Premium Nuts & Gifts. We appreciate your understanding and support.
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